In the unlikely event that you are not satisfied with your custom-tailored garments from Sishtu due to the fit, quality, fabric issue, etc, please contact us at Info@sishtu.com We will evaluate the issue on a case per case basis.
The general principles are:
- If we were not able to follow the clothing measurements you entered, with consideration of our cutting commitment and allowances published on our website, we would remake your order.
We highly suggest providing clothing measurements (pants, shirts, ethnic suits, dresses, blouses) as our tailor’s allowances are minimal in line with industry standards.
If clothing measurements are unavailable, customers may opt to use body measurements. Our tailors add specific allowances (for comfort and movement) to garments made from body measurements. Due to these additional allowances, the customer may incur local alteration fees on their end to achieve a better fit (depending on their preferences).
- If the package has been damaged during shipment, we will request a photograph of it. We will replace the order if it has not been tampered with (washed, cleaned, etc) and is reported within 1 week from receipt of the item.
