For workmanship-related complaints, please contact us via email within 2 weeks after the delivery of the goods. Complaints made after this period will not be entertained.
THE PROCESS:
Email photos showing the chief complaint/s within 14 days of receipt to Info@sishtu.com
We will review the following:
Photos, profile, and originally submitted order details, quality paper/production paper, any additional notes/requests, and any email correspondence concerning the order.
Our staff will forward these to the production manager for further investigation.
We will then present you with a resolution.
For measurement-related complaints, please submit photos to Info@sishtu.com showing the incorrect measurements. Take note of the correct way to take measurements as detailed in our measurement guides. We follow the international standards for tolerance of production and our fabrics comply with ITF standards that require cotton fabrics to shrink less than 2%.
If Exclusive Tailor is responsible for an issue that is easily repairable or can be modified by a local tailor, Exclusive Tailor offers up to USD 20 alteration credit per item.
RESOLUTION:
If you submit incorrect measurements/styles, we will either remake or alter the fabric at your full expense.
If our tailor is at fault, we will handle the full cost of alteration/remake. If it’s easier to have a local tailor alter this for you, we can offer a service credit to be used for future orders.
For shipping-related complaints:
If you provided the wrong address, you will need to contact the transporter to have it re-routed to the correct address. This may involve a re-routing fee for which you will need to shoulder the cost. If the order is urgent, we can remake and express ship it at your full expense.
If we provide the wrong address to the transporter, we will handle the full re-shipment costs. If the order is urgent, we will remake and express ship it to you at no extra cost.
The above resolutions are general guidelines. We review each complaint on its individual merits.
