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FAQ

  • How long does it take to receive my custom-tailored garments?

    Once your order has been finalized (payment made, all options selected) we do our best to ship within 1-2 weeks. ...

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  • Do you offer standard sizes?

    All our products are handcrafted based on each customer’s specific measurements and requirements to always achieve the perfect fit.

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  • Why should I buy tailor made clothes?

    Tailor-made clothing guarantees you the perfect fit for your body shape and profile as well as gives you autonomy over ...

  • How do I get started?

    Just like the garment itself, when and how you place your order is entirely your decision. If you’re placing an ...

  • Where do I get more information about available styles and designs?

    If you follow our blog or social media pages, you’ll know that we regularly post style advice and information on ...

  • How long does it take to tailor my garment?

    A tailored suit will be constructed in about 5-6 business days from receipt of your fabric. An ethnic suit and ...

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  • Is there an extra charge for monograms?

    No, all additional design options, including monograms, are included in the price.

  • Is there an extra fee for XXL?

    No, the price is the same, no matter your height or weight.

  • How can you offer such affordable tailoring for made garments?

    We can offer great low prices on our custom-tailored garments because we own our own factory and have the infrastructure ...

  • Which payment methods do you use?

    We accept payment via Visa, Mastercard, cash, or via UPI.

  • Do you make dresses?

    Yes, we craft tailored garments for men and women, including custom-tailored dresses, skirts, blouses, ethnic dresses and wedding lehnga & ...

  • What is your alterations policy?

    Since fittings are not available during the trunk shows, we base sizing on a current garment the client owns and ...

  • Which payment methods do you accept?

    We accept payment via Visa, Mastercard, cash, or via UPI.

  • What is the procedure for Book a designer?

    At your appointment, our tailor will guide you through the available fabric and design options. We’ll take your exact measurements ...

  • Do you have a minimum order requirement?

    No, you can pick any services which are listed in the application. The amount should be more than 0 to ...

  • How long does an appointment take?

    Each appointment takes around 0.5 hours.

  • What is your product complaints policy?

    For workmanship-related complaints, please contact us via email within 2 weeks after the delivery of the goods. Complaints made after ...

  • My garment does not fit. What should I do?

    Please wash the garment first in accordance with the instructions given. We add a certain amount of fabric during production ...

  • Where are your custom-made garments produced?

    All our services are made in-house at Sishtu warehouse. Unlike many online custom tailors, we own our factory and have ...

  • I would like to make a return. What do I do?

    Since all our tailored garments are made to order they cannot be sold to anyone else and cannot be returned. ...

  • I opened my package and my garment has some stains on it. What do I do?

    It can sometimes happen that the tailor’s chalk is left on the garment and, in some cases, patterns from the ...

  • What is your returns policy?

    In the unlikely event that you are not satisfied with your custom-tailored garments from Sishtu due to the fit, quality, ...

  • What happens if I’m not present to receive my package?

    If you’re not home and miss the delivery of your package, please get in touch with the courier at your ...

  • How can I track the package?

    From our Sishtu application, open the order page and check the details.

  • Which state do you ship to?

    You can easily take your exact measurements within 10 minutes using our online guide. Alternatively, you can send us existing ...

  • Can I change the shipping address after submitting the order?

    Yes, if the order has not yet been shipped. Please send an email to Info@sishtu.com Please make sure you receive ...

  • How much is your shipping fee?

    The shipping costs depend on the type of garment, weight, destination, and method of shipment. Shipping fees will auto-calculate and ...

  • What kind of fabrics do you use for lining?

    We believe in only using the best quality lining fabrics for all our products, so we use only 100% pure ...

  • What is Ply and Thread count?

    Ply indicates the thickness of the thread with which the fabric is woven. It is the number of yarns twisted ...

  • What’s the difference between “easy care“ and “non-iron“?

    Easy Care fabrics require minimal ironing and have better drying and crease recovery properties, whilst non-iron fabrics use Liquid Ammonia ...

  • Do I have to worry about shrinkage?

    No. Most of our fabrics are pre-shrunk, compliant with ITF standards that require cotton fabrics to shrink less than 2%. ...

  • How do I get my exact measurements?

    You can easily take your exact measurements within 10 minutes using our online guide. Alternatively, you can send us existing ...

  • What are the measurements allowances on the finished product?

    Our tolerance of production (cutting commitment) is based on international standards. Collar and cuffs   (+/-) 0.6 cm total circumference Bicep   (+/-) 2.0 ...

  • How long does your customer service need to respond?

    Our customer service team will respond to emails within 24 hours on weekdays.

  • I wish to sell your custom-tailored products in my own state. What is the procedure?

    Please contact Info@sishtu.com for more details.

  • I’d like to purchase uniforms for my company. Are you able to provide such services?

    Yes, we specialize in tailored uniforms. For more details, contact us at Info@sishtu.com

  • I REFERRED A FRIEND BUT HAVE NOT RECEIVED MY REFERRAL VOUCHER. WHAT SHOULD I DO?

    There is a 14-day review period for all referrals. All referrals are validated by our system before the referral voucher ...

  • How do I care for shirt and suit fabrics?

    Please follow the guides we provide in our blog section and on social media. General care tips for shirts: – ...

  • What are your current promotions?

    Please visit our special promotions page for the latest promotions.

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